Comfort Source

At Comfortsource.Com the safe and efficient transportation of you furniture is one of our highest concerns. On many items, such as upholstered furniture, dining room, bedroom and painted accessory furniture we provide professional in home White Glove Service. Other items which may include upholstery, dining room, bedroom and hand painted accessories and other items such as rugs, lamps, mirrors, futons, metal/ iron beds, products by Alphaville Designs, mattresses and Scandinavian style recliners are delivered via standard "ground service". Depending on the size of these type of items "ground service" will encompass UPS, FedEx, or in the case of larger items a freight company.

We also offer delivery of most items to Alaska, Hawaii and Puerto Rico. Please call for our very reasonable rates to these areas. We also offer delivery of most items to Canada, often at a nominal cost depending on the item and your location.

How long will my order take?
Delivery times can vary depending upon which manufacturer you have chosen. On in stock items delivery time can vary from 3 to 8 weeks depending on your location and the item you have purchased. Custom made orders such as leather sofas, upholstered furniture and domestically wood products usually ship in 6 to 12 weeks from the date you place your order. Your order may be received more quickly. It is important to note that the delivery times are estimates and are not guaranteed. As is the case with every furniture retailer in the nation we are at the mercy of the manufacturer and the transportation industry. We will do everything possibly to expedite your order but there can be unexpected delays.

When will I be Contacted about my delivery?
Our delivery service will contact you 7-14 days prior to your delivery. At that time they will give you the time and date of your delivery, usually with a four hour window. Each delivery truck is making an average of 25-40 deliveries on a trip over a 3-5 day period, as a result there can be unexpected delays. There is the possibility that your delivery may have to be rescheduled, generally for the next day. We do not guarantee delivery times and dates. The delivery service will do their best to be prompt but we ask that you be patient should their be an unexpected delay. There are no refunds, credits back, or cancellations, due to delays by the delivery company or if you are inconvenienced by the delivery.

Can I pay by check?
Yes, Just send us an e-mail on what you'd like to order. We'll then send you an invoice which you can pay from. We will wait until your check clears the bank before we ship though. If you require that your product be shipped more quickly, send us a certified check or money order and we will ship immediately.

How do I know that my order has been received and that it is correct?
We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately.

If I order more than one item, will they all arrive at the same time?
We ship from a number of different factories. Some of our products are made up of multiple components that come from different shipping points. These components may arrive on different days.

Will you ever have back orders?
Although most of our products are shipped quickly sometimes an item you order will temporarily be out of stock. If it is, we will make every effort to fill your order as quickly as possible. We will also provide the option of canceling your order or allowing us to ship it when it is back in stock. It's up to you.

What happens if I change my mind after ordering?
Your order is considered a special order. Manufacturers will not accept a cancellation after it has been placed into production on made to order items or if the item has left the manufacturer on in stock items. Manufacturers will not take returns. Should you wish to cancel or change an order we will do out best to comply with your request but our ability to cancel of change your order will depend on our ability to change or cancel the order with the manufacturer.

At Comfortsource we strive to provide you with your greatest furniture value and the most competitive pricing. Most furniture retailers and particularly online furniture retailers do not accept cancellations of special orders. At our discretion and within 30 days of receipt we will accept a cancellation of an in stock item that has been shipped or a made to order item that has been placed into production. A canceled order of this type is costly and often involves shipment from the manufacturer, delivery charges by a specialized nationwide delivery service, warehousing, clearance discounting and redelivery charges. To cover our cost there will be a 25% restocking fee plus a delivery charge. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual shipping costs will be deducted from your return refund. Items damaged due to improper use cannot be returned.

After you receive your order confirmation we allow our customers 72 hours to review their order and make any needed changes. Thereafter the order is considered "as ordered" and is non-cancelable except under the terms as outlined above.

The delivery service does reserve the right to repair or replace an item that has transit damage at their discretion. Similarly the manufacturer does reserve the right to repair or replace a defective item at their discretion. Be assured you will receive a like new repair or replacement. We cannot accept a cancellation of a damaged or defective item except under the guidelines of our policy stated above.

All returned products must be in original condition and packaging. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we, nor our suppliers can take them back. Mattresses for example are not returnable, once they are shipped due to local and state regulations. If you have any questions about whether a product can be returned, please give us a call. Clearance items are sold as is and are not subject to return except if found damaged or defective upon delivery.

If you refuse an order, it will then fall under our standard return policy, where actual shipping and restocking fees will be deducted from your refund.

What if my furniture is damaged on delivery?
It is rare that an item is damaged on delivery but on occasion it does occur. There are two types of damage, transportation damage and manufacturer's defects.

Transportation Damage: The delivery service is responsible for damage that occurs during transportation. It is important that you inspect your order carefully prior to you or your representative signing the bill of lading as received in good condition. If the item has transportation damage as opposed to a manufactures defect do not accept the item. If the item is damaged and not defective note this on the bill of laden and refuse the damaged item, accept other items in good condition. We will assist you in the repair or replacement of the damaged item but transit damage is the responsibility of the delivery service and not ComfortSource. If you or your authorized representativr accept an item as received in good condition you are accepting the item as is. You cannot make a claim for transportation damage after you have signed for an item as received in good condition.

Manufacturers Defects: Manufacturers inspect their furniture during the manufacturing process. On some occasions their may be a defect that was missed by the manufacturers quality control. This type of damage is not the result of transportation or handling. If you feel that your item has a manufacturers defect please contact us so we may assist you. Your furniture is warranted by the manufacturer and not ComfortSource. Most items have a one year manufacturers warranty, upholstered furniture generally has a longer warranty period. Generally an in home repair service or even the driver can repair your furniture, but in some cases the item may have to be returned to the delivery service restoration facility for repair or replacement. The manufacture will require photographs of the defective item and a written description. Manufacturers do not offer refunds or discounts on defective items. They will be willing to repair or replace the item. Whether an item is repaired or replaced will be determined by the manufacturer and our staff. In any case you will receive an item back that is in like new condition. In is important to note that furniture is made by hand of natural products. For example leather grains and coloration's may vary from the online photographs or even the swatches your received. Marble and stone may vary in color. Fabric items may vary in shades. There may also be sizing variations from our published dimensions. Variations are to be expected and are not considered defects. Our prices are very competitive as a result minor touch ups and minor alignments of drawers and doors are the responsibility of the customer. Remember that you or your agent will be asked to sign the Bill of Lading as received in good condition. Inspect your furniture carefully. If your item has a manufacturers defect at the time of delivery refuse the defective item only. Please also call us if you find a defect.

It is unlikely that your furniture will have a defect or damage, our damage rate is less than 1%. Furniture that has a defect or has been damaged can take from 3-10 weeks to be repaired or replaced and returned to you.

Do you have a question about the status of your order or a question about a damaged or defective item?

If you are calling to check the status of your order or have a service related issue please allow us 24 hours to properly research your request. Please provide the first and last name as it appears on your order as well as your purchase order number. If you are calling to check the status on your new order please allow us two weeks to get confirmation of your order from the factory. If you are calling concerning damages or defects on your order please contact Vicki Smith at 336-434-4401 ext 226.

Do I pay a sales tax on my purchase?
We are required collect sales tax in North Carolina and Massachusetts. We must add applicable sales in you are located in North Carolina or Massachusetts. If you live outside of North Carolina or Massachusetts you are responsible for complying with any applicable sales taxes in the state in which you live.

What if the Furniture does not fit through My Doors?
Our furniture should fit through most standard doors in your home, we also utilize professional furniture movers who are expert in getting furniture through tight spaces. However, it is your responsibility to insure that the your new furniture purchase will fit through your doors or your a unique situation (narrow hallway, small doorway, small elevator or narrow stairwell etc.). Comfortsource.com will not be responsible for damage caused by a customer's insistence on moving furniture through a door that is too tight or narrow. Should the item not fit through your door or unique situation you may contact us regarding our cancellation policy as outline above. We do carry both leather and fabric furniture that have removable arms, seat and back cushions. Please contact us regarding these items and any extra charges that may apply. In some case an item with removable arms may not fit through your door or unique situation.

Typos or Pricing Errors and Variations
We endeavor to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Comfortsource.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Comfortsource.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Comfortsource.com shall immediately issue a credit to your credit card account in the amount of the charge. Taking an order that is priced incorrectly online or charging a credit card does not constitute acceptance of order by Comfortsource.com. Acceptance of an order only occurs when an authorized employee of comfortsource approves the order.

Under certain circumstances we cannot price match a competitors price. When price matching we match a competitors delivered price.

As a result it is typical to expect some variation on colors and finishes. Upholstered furniture both leather and fabric are bench made by craftsman, as a result of this you can expect some sizing variation. Hand made rugs may vary in size. There can be sizing variations in case goods (wood furniture). Similarly some fabrics and leather upholstery, particularly Aniline dyed leather may vary in coloration and texture from the online photographs or the samples you may have received. Marble and Stone may vary in color. This is what makes each item unique. Unless the manufacturer made a color or finish error this is not considered a manufacturers defect and we cannot accept a return for this reason.

What happens to the boxes and packing materials after my furniture is delivered?

Regulations require that boxes and packing materials cannot be returned on the delivery truck. The drivers will cut up the boxes to lay flat. Other packing materials can be placed in a carton. Please advise the drivers where you would like these materials placed at your home and the drivers will place these materials where requested.

Some items are priced at a lower price as they are listed as add on's to the rest of the group. For example a bedroom group that includes the complete bed and one night stand. A second night stand can be purchased as an add on for a low price. The add on pieces are not available at these prices if sold alone. Should you wish to buy the add on piece alone please call our sales department for pricing. We will do our best to give you the best possible price. The fact that the add on piece was purchased online does not constitute a sale in this case. Should an add on piece be purchased alone online we will call you and offer to refund your money or we will let you know the price of this item if purchased alone. The add on's are generally found in the bedroom and dining room area under the various brand names.